The order fulfillment process usually takes 18 working days for customer-provided designs. The counting starts after downpayment or after the submission of ready-to-print graphics, whichever comes later. It may take longer depending on the volume and actual load when the order was placed. We follow a 3-step process (Digital Proofing – First Unit Production- Mass Production)  that commences only after receiving iQOT, downpayment, and final graphics:

1. We will prepare and email digital proof for customer’s approval. Initially, the customer must provide artwork in Photoshop or Illustrator format and it will be converted into ready-to-print digital layout or proof.
2. We will print on fabric with a scale of 1:25 and email the photo for approval. The customer is advised to view the actual sample fabric color print.
3. Only after approval of steps 1 and 2 that we make the first unit for viewing on mannequin. This first unit forms part of the order quantity. Any changes in graphics after the first unit shall not be allowed unless the customer pays for it. The customer is also advised to view the first actual unit.
4. Mass production starts as soon as the first unit is seen and approved by the customer.
5. Shipment may take 1 to 2 days within the Philippines and 4 to 6 days outside the Philippines.